Step 1: After payment, we will contact you via email within 24 hours to initiate the process of scheduling your ESA consultation. The email will include important forms for you to sign such as HIPPA disclosure, tele-health consent, and terms of service agreement. By signing these forms, we can connect you with one of our licensed representatives in your state.

Step 2: Once you have submitted your signed forms, you will receive a scheduling link to book your consultation at a time that suits you, with one of our qualified representatives.

Step 3: At the end of your consultation, our representative will inform you if you are eligible for an ESA letter. If approved, you will receive your ESA letter within 24 hours. If, for any reason, you are not approved, we will refund your full payment.

Get your official ESA Letter

By taking our quiz, we gather information to connect you with a qualified representative who specializes in your situation and can cater to your specific requirements.

Moreover, Certified Support Pets stands out as the only provider offering a comprehensive Money Back Guarantee. This means that if you are ineligible for an ESA letter following your consultation or if your landlord refuses to accept it even after a complaint has been filed with the HUD, we will refund 100% of your purchase.

We have dealt with various ESA scenarios, including multiple pets, breed and size restrictions, interstate travel, urgent requests, and domestic/international travel, to name a few. We are confident in our ability to assist you with your unique ESA needs, and if we can't, we will refund your money in full. Check out our Money Back Guarantee FAQ for more information.

Our ESA Letters comply with both the Air Carrier Access Act and the Fair Housing Act, which are the two primary laws governing the use of ESA Letters for mental health purposes. Our licensed and qualified mental health professionals are part of a vetted network that can write a certified ESA Letter.

We also prioritize your privacy and data security by ensuring our website is HIPAA Compliant, protecting your information according to federal law.

Our licensed mental health professionals are fully qualified and have passed board exams. The LMHP we select for you will be legally qualified to approve ESA Letters in your state.

Our professionals will establish a relationship with you through a phone consultation. This gives them the authority and basis for prescribing you an ESA letter.The ESA letter is compliant with all legal requirements, issued directly from a licensed mental health professional with their license number and contact information included. The letter will be on their professional letterhead and contain everything legally required for an ESA prescription.

We offer an "Express Service" for an ESA letter that can be completed within 24 hours. To ensure the quickest turnaround time, it's important to complete and return our consent forms promptly after payment.

Signing these forms enables us to match you with a qualified representative in your state from our extensive network of licensed mental health professionals with varying availability.

Following the consultation, the ESA letter will be completed in less than 24 hours, often even faster.

Our mental health specialist will provide you with an official letterhead that includes their signature and contact information. Furthermore, we verify your license status to ensure that anyone relying on your ESA letter will have no doubts about its legitimacy.

The Fair Housing Act mandates that landlords and property management companies must allow individuals with legitimate medical disabilities to own animals that serve, assist, or perform tasks, as well as animals that provide emotional support to mitigate the symptoms or effects of a disability.

Additionally, the Fair Housing Act requires individuals seeking to own a service or support animal to meet specific requirements depending on the type of assistance needed.

To qualify for an emotional support animal, the individual must consult with a licensed mental health professional in the state where they currently reside and obtain a prescription for an ESA letter.

To ensure that we match you with a representative who can meet your specific requirements and has experience dealing with your situation, we collect information from you when you take our quiz.

We are confident that we are the only provider that offers a complete money-back guarantee. This means that if you are not eligible for a letter after your consultation or if your landlord refuses to accept it following a complaint to the HUD, we will refund 100% of your purchase price.

We have handled every type of ESA issue in the past, including those involving multiple pets, breed and size restrictions, cross-state travel, fast turnaround times, and domestic and international travel. We are confident that we can assist you with your unique ESA needs, and if we are unable to do so, we will issue a full refund. To learn more, please refer to our Money Back Guarantee FAQ.

While the Fair Housing Act and the U.S. Department of Housing and Urban Development do not provide specific guidelines on the expiration of ESA letters, we strongly recommend that you renew your ESA letter annually for the following reasons:

-Landlords and property managers may not accept expired ESA letters. Renewing your letter provides up-to-date proof that your need for an emotional support animal is still valid.

-Clinicians should not approve an ESA letter that has already expired if a landlord or property management contacts them for confirmation. It is recommended that you speak with a clinician once a year about your need for an ESA letter to keep their recommendation up-to-date.

Renewing your ESA letter is easy with our quick consultation process.

To comply with federal and state regulations and ensure the validity of your ESA Letter, a live consultation over the phone, through video, or in person is required to fully screen and qualify a person.

At Certified Support Pets, we conduct all of our consultations live over the phone to meet the legal requirements and ensure that our ESA Letters are fully compliant.

Yes, it is possible to register multiple pets with the same ESA letter. At Certified Support Pets, we allow up to two animals to be registered under the same letter, without any additional charges.

With an ESA Letter issued by us, you are permitted to reside with your choice of emotional support animal in any location, including apartments and homes that have a no-pet policy. Landlords cannot deny rental rights to individuals with disabilities who require emotional support animals, citing their own regulations on animals as a reason, as it would violate the Fair Housing Act.

At Certified Support Pets, we offer a unique Money Back Guarantee that provides a full 100% refund in two specific situations: (1) if you are found to be ineligible for an ESA letter after your consultation, or (2) if your landlord refuses to accept the letter after you have filed a complaint with the HUD. We believe in transparency and efficiency, which is why we have refund and cancellation policies in place to ensure our qualified mental health professionals are effectively providing support to those who need it. Please note that if you request a refund after placing an order but before signing the LHCP consent form, there will be a $30 administration fee. Once you have signed the form, your order is considered final, unless you are found to be ineligible for an ESA letter after your consultation or your landlord refuses to accept the letter after a HUD complaint.